Contact the team
Need to contact us? We're always happy to help!
Email us
Get in touch
Whether you have questions about our tours, need help with a booking or just want some travel advice, our team is here to assist.
Opening hours
Monday through Saturday
7:00 AM – 6:00 PM
Sunday
7:00 AM – 12:00 PM
Head Office
Carretera Playa Costa Esmeralda, km 5
Miches, 24000
Dominican Republic
Frequently asked questions
To make things easier, we’ve gathered the most common questions our guests ask about our tours and services.
How do I book a tour?
You can easily book online through our website. Simply select your preferred tour, choose the date and follow the secure checkout process. Once your booking is confirmed, you’ll receive a confirmation email with all the details.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. Some tours may also allow cash payment upon arrival—please check the tour description for details.
Do I need to book in advance?
We recommend booking in advance to secure your spot, especially during peak seasons. Last-minute bookings are possible depending on availability.
What is included in the price?
Each tour includes different services such as transportation, entrance fees, meals and professional guides. Full details are listed in the tour page.
Can I cancel or reschedule my booking?
Yes, most tours can be canceled or rescheduled free of charge up to 24 hours before departure. Please check the cancellation policy of each specific tour.
What should I bring on the tour?
We suggest comfortable clothing, sunscreen, a hat and your camera/phone. Some tours may have special requirements (e.g., swimwear, hiking shoes), which will be mentioned in your confirmation email.